Privacy Policy

Privacy Policy
  1. Privacy policy overview
    1. Touch A Life Foundation Hong Kong Limited ('Touch A Life', 'we' or 'us'), the operator of website viz., respects your privacy. We collect information to provide services to you, update you on the impact of your contributions and communicate about our projects. Touch A Life recognizes that we must maintain and use your information responsibly.
    2. By starting or continuing to access or use of our website, you agree to be legally bound by this privacy policy and our terms of service, which can be accessed HERE Terms of Service
    3. This policy may be modified from time to time and the changes will be posted on our website.
    4. This policy describes what personal data we collect including through our websites, mobile apps, online portals, electronic forms, surveys, and interactive exhibits, how we use it and your choices.
    5. We collect information from you when you visit and take actions on our website. We use this information to provide the services you've requested. We use cookies to provide a better experience and improve our website and web beacons and similar technologies to track usage patterns and conduct marketing.
    6. You can access your data, edit your preferences, download your data or revoke consent by visiting your account, if you have registered an account. Except for the purposes outlined below, we will not trade, share, or sell your personal data with anyone. Please refer to datasets of the policy below for complete details.
    7. For privacy law purposes, we are the data user or controller for your data and you are the data subject.
    8. If you have any questions about our privacy policy or any data privacy request, please contact our data privacy officer, Naresh Surana, by email at
  2. Information collected from website visitors
    1. We may collect some personal data automatically. For example, when you visit a website, we may collect your Internet Protocol (IP) address, Internet service provider (ISP), and browser type and language. We also may use cookies and similar technologies to collect data about your interaction with our sites, including referring webpage, pages visited on our sites, and crash data. Please see Cookies & Similar Technologies for more information, including how to manage cookies and similar technologies.
    2. You may choose to interact with our website by entering data into form fields and providing personal data to Touch A Life, such as giving us your name, email address and password when signing up for an account, filling out an application, requesting a project, funding a project, making a donation or creating an account to post comments on pages, projects or our blog.
    3. We only collect personal data that is reasonable or necessary to accomplish the purpose of your interaction with Touch A Life as a visitor to our website. You may choose not to provide this information but you need to understand that as a result, you may not be able to engage in certain activities on our website. Any personal data provided by you as a visitor to our website will be used only as described in this Privacy Policy.
  3. Information collected from registered users
    1. We collect information when you register as a user on our website, request funding for a project, want to be a vendor for a project, offer to be a volunteer, commit funding for a project or donate to a project.
    2. When you register as a user on our website, and depending on the capacity in which you are registering, we may collect your personal data when you provide it to us. For example, you may give us: your email address, country of residence, and areas of interest if you choose to receive newsletters, updates, or other information from us; your contact information, and any other personal data you choose to include, if you email, text, or instant message us, or contact us through our sites; and any personal data contained in, or included with, any proposal documents, feedback, comments, photos, videos, or other information you submit via online portals, forms, surveys, or interactive portions of our sites.
    3. It is always your choice whether to provide this personal data. However, some personal data must be provided to participate in certain programs, activities, or events, so the decision not to provide information might limit or eliminate certain functions of our sites or your ability to participate. Please do not disclose more personal data than is requested.
    4. Do not provide personal data about others unless you are authorized or required to do so by contract or applicable law. You may provide personal data on behalf of another person if you have provided them with a copy of this notice and any applicable supplemental privacy notice, and obtained their explicit consent. We may ask you to provide evidence of that notice and consent.
    5. The website is not intended for children and minors and we do not knowingly solicit or collect Personal Data from children and minors. As a parent or legal guardian, please do not allow your children to submit Personal Data without your permission. However, we may collect all or any of the following information of student with the consent of parent or guardian of a student at a school user:-
      • name,
      • age and date of birth;
      • address and/or copy of address proof;
      • number, issuing authority and/or copy of identification document;
      • photograph of yourself, with or without others;
      • video recording of yourself, to show yourself, your school or other organisation and/or your or its activities;
      • medical data;
      • your preferences for funded projects to benefit or be funded or supplied by you.
    6. We may receive personal data about you from other sources, including your company/organization, professional references, publicly-available sources, third-party analytics providers, and other third parties. For example, we may receive your personal data if: someone at your company/organization designates you as a contact person for that company/organization or includes information about you in proposal documents; another visitor includes it in any feedback, comments, photos, videos, or other information submitted via online portals, electronic forms, surveys, or interactive portions of our sites; or one of our employees or service providers provides or a third party acting on apparent authority provides it to us when registering you to access our services or our website, apply for a job, or participate in one of our events.
  4. Use of Information
    1. Touch A Life uses the personal data that you provide or we obtain and the technical information logged by our servers, to:
      • verify your identity and status, to enable you to benefit from use of our website;
      • provide information to other registered users of our website, so that they can consider supplying to, funding, volunteering for or otherwise getting involved in a project;
      • comply with our legal or regulatory obligations, for example to pass relevant data to a tax, enforcement, regulatory or other competent authority;
      • send you updates on what projects are available to fund and how funded projects are progressing, though you can opt out of receiving such updates by following the instructions contained in each email or other message we send to you;
      • use the technical information logged by our servers when you visit our website to improve your experience on our website (such as remembering your name or your preferences) or prevent fraudulent activity;
      • after anonymizing the information, use it for statistical and market research purposes, including sharing it with affiliates, business partners, and academic researchers;
      • operate our website, market and advertise our services, and operate our business; and
      • compile aggregate statistics that allow us to understand how visitors or registered users use our website and to make improvements in design and content to better serve you.
  5. Disclosure of information
    1. We will share your personal data with our agents, representatives, service providers and contractors in order to process your funding requests and commitments, offer you services in connection with our website, communicate news and information about Touch A Life and its projects, provide customer service, notify you and other registered users about the projects available for funding or supply or already funded or supplied, marketing and advertising of our services and the projects supported by us and the completion of financial transactions. These service providers are authorized to use your personal data only to the extent necessary to serve these purposes, or as otherwise authorized by this policy.
    2. We will also make your data accessible to other registered users on a 'need to know' basis, i.e. to the extent and in the manner necessary or desirable to enable such other users to perform the roles assigned to them in connection with a project or the charitable aim of Touch A Life generally.
    3. Except as stated in 5.1 or 5.2 above, we will not voluntarily trade, share or sell a user's personal data with or to anyone else.
    4. We may, however, be required to disclose your personal data in the following circumstances:-
      • we need to respond to a court order or legal process, including to meet national security or law enforcement requirements;
      • an emergency situation requires disclosure before your permission can be obtained;
      • situations involving potential threats to personal safety; or
      • we determine that disclosure is needed to protect our rights or property, or the rights or property of another person, in which case we will implement appropriate safeguards to ensure that your personal data continues to be protected.
  6. Cookies
    1. We use cookies to help improve your experience of cookie policy is part of Touch A Life's privacy policy, and covers the use of cookies between your device and our website. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy. If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from with the understanding that we may be unable to provide you with some of your desired content and services.
    2. A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
    3. Cookies are used to enable certain features (eg. logging in),
      1. to personalise your content (eg. advertising, language).
      2. to store your user settings (eg. timezone, notification preferences), and
      3. to track site usage (eg. analytics),
    4. Cookies set by the website you are visiting are normally referred to as 'first-party cookies', and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called 'third-party cookies', and can be used to track you on other websites that use the same third-party service.
    5. We may employ third-party companies and individuals on our websites - for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Touch A Life's cookie policy. We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
    6. Where required by the law, when you first visit our website, you will be asked to consent to the use of cookies on our website, and if you accept we will store cookies on your computer. If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device. Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
  7. Your Rights
    1. You can access your registration information or make changes or updates at any time by going to the registration page, we take reasonable care to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
    2. Upon request, we will provide you with a copy of the information that we have. A registered user can submit such a request to access a copy of the information held by us by emailing us at
    3. If you wish to cancel your registration or have your information removed from our system, you can do so by sending an email to For privacy and security, requests must come from the email address tied to your registration.
    4. If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
    5. You may ask us to restrict or 'block' the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
    6. You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
    7. You may ask us at any time to stop processing your personal data.
    8. If we rely on your consent to process your personal data you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken.
    9. If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the Hong Kong Privacy Commissioner's Office (details on how to do so can be found on that office's website) or other data protection authority that is authorized to hear those concerns.
  8. Retention
    1. We will store your personal data until it is no longer needed to fulfill the purpose(s) for which it was collected or as otherwise required or permitted by law. After such time, we will either delete or anonymize your personal data or, if this is not possible, we will securely store your personal data and isolate it from any further use until deletion is possible. We may dispose of any data in our discretion without notice, subject to applicable law. Please contact us if you would like more details regarding our retention periods for different categories of personal data.
    2. We may also retain and use your personal data in order to comply with our contractual or legal obligations, audit requirements, resolve disputes, and prevent abuse.
  9. Links to Other Websites
    1. This policy does not apply to any third-party sites that may link to, or be accessible from, our website. Your interactions with these sites are governed by the third parties' applicable privacy notices, statements, or policies. We encourage you to read them.
    2. You should take additional steps to safeguard your personal data online. To learn more about how to protect yourself, visit the Hong Kong Privacy Commissioner's Office.
  10. Safeguarding Your Information
    1. Touch A Life understands the importance of keeping your information secure and confidential. We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data.
    2. As the transmission of data via the internet is not completely secure, we cannot guarantee the security of your information transmitted to our sites and any such transmission is at your own risk. However, we maintain appropriate technical and organizational measures, including performing regular self-assessments, to prevent unauthorized disclosure of, or access to, personal data. We limit access to personal data and require that employees authorized to access personal data maintain the confidentiality of that data. We hold our service providers to at least the same data privacy and security standards to which we hold ourselves.
  11. Privacy policy updates
    1. Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will notify you of these policy changes by posting them on the privacy page of this website and we will ensure that these changes are brought to your attention.
  12. Contact Us
    1. Individuals with inquiries or complaints regarding our privacy policy and its operation should contact us by using the "Contact Us" links on the footer of our website or by sending an email to We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our service in the future. Touch A Life commits to resolve complaints about our processing of your person
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