Terms of Service

Please read these terms of service carefully, as they contain important information about your rights and obligations. Your privacy is paramount to us. Our privacy policy, which is also available on our website and accessible here Privacy Policy, shows you how we protect your privacy and use information about you.

1. Introduction
   1. Please read these terms of service and our privacy policy carefully before using the website (www.touchalife.hk) which is operated by Touch A Life Foundation Hong Kong Limited, a company incorporated in Hong Kong (with number 2712578), limited by guarantee and registered as [a charity] with the Hong Kong Inland Revenue Department (with number [*]) ('Touch A Life', 'our', 'we' or 'us').
   2. By accessing or using www.touchalife.hk ('our website') (whether you register to use our Services or not), you agree to be legally bound by these terms of service and our privacy policy, as they may be modified and posted on our website from time to time.
   3. If you do not wish to be bound by these terms of service or our privacy policy, then you may and should not use our website.
2. Touch A Life platform
   1. Touch A Life is a social enterprise whose aim is to improve the health and education of underprivileged children in India, in particular by connecting donors with schools and their students, with a view to creating a healthy, educated and employable work force who can enjoy equal opportunity in society and the economy.
   2. Currently, our website achieves this aim by providing an online platform through which corporate donors can be connected with schools and their students and, working with Touch A Life, donors and schools can develop projects funded by donors that the schools really need. After a project is developed and approved by a donor, with the help of Touch A Life, and a vendor of the agreed goods or services, also registered on and connected via our website, has provided such goods or services to the school, the donor will pay the vendor directly outside the website. Evidence of delivery of goods or services to a school will be uploaded on our website for viewing by a corporate donor.
   3. The services provided by Touch A Life via our website ('Services') are described in more detail on our website. The website provides information about Touch A Life, the projects funded by the use of the Services and you, being the organisations and people who have registered to be involved in achieving our aims, including, on the beneficiary side, schools and their teachers and students and, on the donor side, Touch A Life staff, volunteers, health professionals, vendors, NGOs and donors (whether corporate or non-corporate).
   4. Please note that our website is available only to corporate or non-corporate persons who can form legally binding contracts under applicable law. Although the general information on our website is suitable for users of any age, you must be over 18 years to use the Services and, when payments via our website are permitted, the payment methods displayed on our website.
3. Using the Services on our website
   1. To use our Services you will need to follow the procedures set out on our website.
   2. Details of the procedures for requesting, choosing, developing, supplying goods or services to or funding projects and, when permitted, making donations are or will be displayed on our website.
   3. Any times or dates stated in relation to our Services are estimates only. We will make all reasonable efforts to provide Services within the time specified, but we do not accept liability for any failure to deliver within that time.
   4. When donations can be made via our website, permitted payment methods will be specified on our website.
   5. We try to ensure that the information on our website about projects, their funding goals and the amounts which they need or have received to date is accurate, but sometimes there may be a delay in updating this information, or funding goals for a project may change. On rare occasions, a project may become ineligible for funding after we have received a funding commitment or donation from a donor. If this happens we may contact the donor to ask for the donor's preference for which project to reallocate the donor's funds to, but we reserve the right to distribute any funding or donation to other projects in our absolute discretion.
   6. We are entitled to refuse to process any funding commitment or donation made by a donor. If a funding commitment or donation is accepted, we will confirm acceptance to the donor by emailing to the email address given when you register on our website.
   7. You undertake and represent that all details you provide to us or for your minor son(s) or daughter(s) for the purpose of using the Services offered on our website will be correct, that any project requested by you as a school is genuinely needed, that any goods or services you agree to provide as a vendor can be supplied by you (in the required quantity, of the required quality and within the required timetable), that any funding or donation provided by you as a donor is your own and that you have sufficient funds to cover any funding or donation you agree to provide as a donor.
4. No advice
   1. We do not provide accounting, tax or financial advice services and you should not rely on any information given on our website to determine the accounting, tax or financial consequences of providing funding or making a donation using our Services.
5. Changes to our website
   1. We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, shall be subject to these terms and conditions.
   2. Please note that although we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.
6. Information you provide to us
   1. Our privacy policy explains how we may use any personal information you provide to us when using our website. By accepting these terms of service, you also accept and agree to our privacy policy.
   2. In addition, the following terms also apply to all messages, emails, bulletin boards postings, ideas, photographs, suggestions, concepts or other material submitted by you to us ('Content'):
      • you must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;
      • you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;
      • you must ensure that the Content does not advertise or otherwise solicit for funds and is not a solicitation for goods or services (other than encouraging other users of the website to provide funding or make donations using the Services); and
      • we have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming or uploading emails, comments and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.
   3. You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you upload on our website or submit to us for publication. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.
   4. If you breach these terms of service then your permission to use this website terminates immediately. We retain the right to deny access to our website any person when we reasonably believe they have failed to comply with these terms of service.
7. Security
   1. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention, at info@touchalife.hk.
   2. This site is as secure as we can reasonably make it using encryption technology and adopting security and anti-virus practices routinely used and adopted as a matter of good practice. However, you should understand that every internet site, and any computer that connects to the internet, as well as all internet communication, is susceptible to attack by computer hackers and viruses. We will do all we reasonably can to protect this site and all internet communications passing between Touch A Life and you, but we cannot be held responsible for:-
      • any losses fairly attributable to your failure to take reasonably precautions to prevent interception of or interference with any such communications (including, without limitations) failure to use and keep up to date firewalls and anti-virus software on your own computer; or
      • any losses arising from fraudulent or unauthorised use of any form of payment.
8. Applicability of online materials
   1. Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.
   2. Our website is controlled and operated by Touch A Life in Hong Kong or by agents or contractors that may be appointed by us from time to time. Where content published on the website is supplied by third parties, including other persons registered to use our website, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published online or offline) and the use of such content, except for content which relates directly to products you purchase from us. You assume total responsibility and risk for your use of our website and use of all information contained within it.
   3. We take reasonable care to ensure that Touch A Life complies with applicable laws of Hong Kong and India. We make no representations that the materials on our website are appropriate or available for use in locations outside Hong Kong or India. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.
   4. Touch A Life makes no representations and gives no warranties, express or implied that making the Services available in any particular jurisdiction outside Hong Kong or India is permitted under any applicable laws or regulations. Accordingly, if making the Services or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Services are not offered to you. You accept that if you are resident outside Hong Kong or India you must satisfy yourself that you are lawfully able to use the Services.
9. Copyright and monitoring
   1. The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Touch A Life or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us.
   2. You may download material from our website for the sole purpose of using our Services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, for any other purpose except where expressly permitted to do so.
10. Linked sites
    1. Touch A Life makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Touch A Life and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or webmaster.
11. Availability of our website and the Services
    1. We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
    2. We may limit our website's availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
    3. Touch A Life may, in its sole discretion, terminate your access to or use of our website and/or the Services, at any time and for any reason or no reason, including if Touch A Life believes that you have violated or acted inconsistently with the letter or spirit of these terms of service. Upon any such termination, your right to use our website will immediately cease. You agree that any termination of your access to or use of our website may be effected without prior notice, and that Touch A Life may immediately deactivate or delete your user ID and password and all related information and files associated with such credentials and/or bar any further access to such information or files. You agree that Touch A Life shall not be liable to you or any third party for terminating your access lawsuit website and/or the Services. Nor shall Touch A Life have any obligation to make information or files associated with our website available to you after any such termination.
12. Liability
    1. We promise that our Services will be provided with reasonable skill and care.
    2. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to our Services, our website or any information provided through our website.
    3. We will take reasonable care to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
    4. We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. This means that we will not pay damages for any losses that are not directly associated with an incident that causes you to claim against us. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents, then we do not accept any liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on the part of Touch A Life or our servants, agents or any other person or entity.
    5. If we are liable to you for any reason, our liability will be limited to the amount of any funding or donation you provided using the Services. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
    6. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
    7. Touch A Life accepts no liability in respect of any transaction that you may enter into with any third party, including (without limitation) any purchase by you as a donor of goods and/or services from a vendor for delivery to a school.
    8. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.
13. General
    1. We may, but you may not, assign any rights and/or transfer, subcontract or delegate any obligations under these term wrong service, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause 13.1 shall be ineffective. These terms of service are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
    2. We may alter these terms of service from time to time and post the new version on our website, following which all use of our website will be governed by that version. You should check the terms and conditions on the website regularly.
    3. These terms of service together with our privacy policy, and any funding or payment method instructions, are the whole agreement between you and Touch A Life. These terms of service may, however, be superseded by expressly designated legal notices or terms located on other particular pages of our website. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Touch A Life or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in these terms of service or our privacy policy.
    4. If any provision of these terms of service shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision shall be divisible from the other provisions and shall be deemed to be deleted from them.
    5. hese terms of service and your use of our website are governed by Hong Kong law and you submit to the non-exclusive jurisdiction of the Hong Kong courts.
    6. Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
    7. These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Ordinance.
14. Complaints and reporting faults or misuse
    1. If you have any complaints, please contact us by email at info@touchalife.hk or by calling us on 852 9041 6535 or 91 9850 8633 69.
    2. If you wish to report any technical problems with our website or misuse by other users, please contact us by email at support@touchalife.hk or by calling us on 91 9327 6064 61 or contacting us by text message on 91 9327 6064 61.
15. Notices
    1. All notices shall be given:
       • to us, by email at info@touchalife.com or by post to Touch A Life Foundation Hong Kong Limited at [*] Hong Kong; or
       • to you, to either the email address or the postal address you provide when registering to use our website.
    2. Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three days after the date of posting.
16. Replacement
    1. These terms of service replace all other terms of service previously applicable to the use of our website.

1. Privacy policy overview
   1. Touch A Life Foundation Hong Kong Limited ('Touch A Life', 'we' or 'us'), the operator of website viz. www.touchalife.hk, respects your privacy. We collect information to provide services to you, update you on the impact of your contributions and communicate about our projects. Touch A Life recognizes that we must maintain and use your information responsibly.
   2. By starting or continuing to access or use of our website, you agree to be legally bound by this privacy policy and our terms of service, which can be accessed HERE Terms of Service
   3. This policy may be modified from time to time and the changes will be posted on our website.
   4. This policy describes what personal data we collect including through our websites, mobile apps, online portals, electronic forms, surveys, and interactive exhibits, how we use it and your choices.
   5. We collect information from you when you visit and take actions on our website. We use this information to provide the services you've requested. We use cookies to provide a better experience and improve our website and web beacons and similar technologies to track usage patterns and conduct marketing.
   6. You can access your data, edit your preferences, download your data or revoke consent by visiting your account, if you have registered an account. Except for the purposes outlined below, we will not trade, share, or sell your personal data with anyone. Please refer to datasets of the policy below for complete details.
   7. For privacy law purposes, we are the data user or controller for your data and you are the data subject.
   8. If you have any questions about our privacy policy or any data privacy request, please contact our data privacy officer, Naresh Surana, by email at info@touchalife.hk.
2. Information collected from website visitors
   1. We may collect some personal data automatically. For example, when you visit a website, we may collect your Internet Protocol (IP) address, Internet service provider (ISP), and browser type and language. We also may use cookies and similar technologies to collect data about your interaction with our sites, including referring webpage, pages visited on our sites, and crash data. Please see Cookies & Similar Technologies for more information, including how to manage cookies and similar technologies.
   2. You may choose to interact with our website by entering data into form fields and providing personal data to Touch A Life, such as giving us your name, email address and password when signing up for an account, filling out an application, requesting a project, funding a project, making a donation or creating an account to post comments on pages, projects or our blog.
   3. We only collect personal data that is reasonable or necessary to accomplish the purpose of your interaction with Touch A Life as a visitor to our website. You may choose not to provide this information but you need to understand that as a result, you may not be able to engage in certain activities on our website. Any personal data provided by you as a visitor to our website will be used only as described in this Privacy Policy.
3. Information collected from registered users
   1. We collect information when you register as a user on our website, request funding for a project, want to be a vendor for a project, offer to be a volunteer, commit funding for a project or donate to a project.
   2. When you register as a user on our website, and depending on the capacity in which you are registering, we may collect your personal data when you provide it to us. For example, you may give us: your email address, country of residence, and areas of interest if you choose to receive newsletters, updates, or other information from us; your contact information, and any other personal data you choose to include, if you email, text, or instant message us, or contact us through our sites; and any personal data contained in, or included with, any proposal documents, feedback, comments, photos, videos, or other information you submit via online portals, forms, surveys, or interactive portions of our sites.
   3. It is always your choice whether to provide this personal data. However, some personal data must be provided to participate in certain programs, activities, or events, so the decision not to provide information might limit or eliminate certain functions of our sites or your ability to participate. Please do not disclose more personal data than is requested.
   4. Do not provide personal data about others unless you are authorized or required to do so by contract or applicable law. You may provide personal data on behalf of another person if you have provided them with a copy of this notice and any applicable supplemental privacy notice, and obtained their explicit consent. We may ask you to provide evidence of that notice and consent.
   5. The website is not intended for children and minors and we do not knowingly solicit or collect Personal Data from children and minors. As a parent or legal guardian, please do not allow your children to submit Personal Data without your permission. However, we may collect all or any of the following information of student with the consent of parent or guardian of a student at a school user:-
      • name,
      • age and date of birth;
      • address and/or copy of address proof;
      • number, issuing authority and/or copy of identification document;
      • photograph of yourself, with or without others;
      • video recording of yourself, to show yourself, your school or other organisation and/or your or its activities;
      • medical data;
      • your preferences for funded projects to benefit or be funded or supplied by you.
   6. We may receive personal data about you from other sources, including your company/organization, professional references, publicly-available sources, third-party analytics providers, and other third parties. For example, we may receive your personal data if: someone at your company/organization designates you as a contact person for that company/organization or includes information about you in proposal documents; another visitor includes it in any feedback, comments, photos, videos, or other information submitted via online portals, electronic forms, surveys, or interactive portions of our sites; or one of our employees or service providers provides or a third party acting on apparent authority provides it to us when registering you to access our services or our website, apply for a job, or participate in one of our events.
4. Use of Information
   1. Touch A Life uses the personal data that you provide or we obtain and the technical information logged by our servers, to:
      • verify your identity and status, to enable you to benefit from use of our website;
      • provide information to other registered users of our website, so that they can consider supplying to, funding, volunteering for or otherwise getting involved in a project;
      • comply with our legal or regulatory obligations, for example to pass relevant data to a tax, enforcement, regulatory or other competent authority;
      • send you updates on what projects are available to fund and how funded projects are progressing, though you can opt out of receiving such updates by following the instructions contained in each email or other message we send to you;
      • use the technical information logged by our servers when you visit our website to improve your experience on our website (such as remembering your name or your preferences) or prevent fraudulent activity;
      • after anonymizing the information, use it for statistical and market research purposes, including sharing it with affiliates, business partners, and academic researchers;
      • operate our website, market and advertise our services, and operate our business; and
      • compile aggregate statistics that allow us to understand how visitors or registered users use our website and to make improvements in design and content to better serve you.
5. Disclosure of information
   1. We will share your personal data with our agents, representatives, service providers and contractors in order to process your funding requests and commitments, offer you services in connection with our website, communicate news and information about Touch A Life and its projects, provide customer service, notify you and other registered users about the projects available for funding or supply or already funded or supplied, marketing and advertising of our services and the projects supported by us and the completion of financial transactions. These service providers are authorized to use your personal data only to the extent necessary to serve these purposes, or as otherwise authorized by this policy.
   2. We will also make your data accessible to other registered users on a 'need to know' basis, i.e. to the extent and in the manner necessary or desirable to enable such other users to perform the roles assigned to them in connection with a project or the charitable aim of Touch A Life generally.
   3. Except as stated in 5.1 or 5.2 above, we will not voluntarily trade, share or sell a user's personal data with or to anyone else.
   4. We may, however, be required to disclose your personal data in the following circumstances:-
      • we need to respond to a court order or legal process, including to meet national security or law enforcement requirements;
      • an emergency situation requires disclosure before your permission can be obtained;
      • situations involving potential threats to personal safety; or
      • we determine that disclosure is needed to protect our rights or property, or the rights or property of another person, in which case we will implement appropriate safeguards to ensure that your personal data continues to be protected.
6. Cookies
   1. We use cookies to help improve your experience of www.touchalife.hk.This cookie policy is part of Touch A Life's privacy policy, and covers the use of cookies between your device and our website. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy. If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from www.touchalife.hk with the understanding that we may be unable to provide you with some of your desired content and services.
   2. A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
   3. Cookies are used to enable certain features (eg. logging in),
      1. to personalise your content (eg. advertising, language).
      2. to store your user settings (eg. timezone, notification preferences), and
      3. to track site usage (eg. analytics),
   4. Cookies set by the website you are visiting are normally referred to as 'first-party cookies', and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called 'third-party cookies', and can be used to track you on other websites that use the same third-party service.
   5. We may employ third-party companies and individuals on our websites - for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Touch A Life's cookie policy. We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
   6. Where required by the law, when you first visit our website, you will be asked to consent to the use of cookies on our website, and if you accept we will store cookies on your computer. If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device. Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
7. Your Rights
   1. You can access your registration information or make changes or updates at any time by going to the registration page, we take reasonable care to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
   2. Upon request, we will provide you with a copy of the information that we have. A registered user can submit such a request to access a copy of the information held by us by emailing us at info@touchalife.hk.
   3. If you wish to cancel your registration or have your information removed from our system, you can do so by sending an email to info@touchalife.hk. For privacy and security, requests must come from the email address tied to your registration.
   4. If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
   5. You may ask us to restrict or 'block' the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
   6. You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
   7. You may ask us at any time to stop processing your personal data.
   8. If we rely on your consent to process your personal data you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken.
   9. If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the Hong Kong Privacy Commissioner's Office (details on how to do so can be found on that office's website) or other data protection authority that is authorized to hear those concerns.
8. Retention
   1. We will store your personal data until it is no longer needed to fulfill the purpose(s) for which it was collected or as otherwise required or permitted by law. After such time, we will either delete or anonymize your personal data or, if this is not possible, we will securely store your personal data and isolate it from any further use until deletion is possible. We may dispose of any data in our discretion without notice, subject to applicable law. Please contact us if you would like more details regarding our retention periods for different categories of personal data.
   2. We may also retain and use your personal data in order to comply with our contractual or legal obligations, audit requirements, resolve disputes, and prevent abuse.
9. Links to Other Websites
   1. This policy does not apply to any third-party sites that may link to, or be accessible from, our website. Your interactions with these sites are governed by the third parties' applicable privacy notices, statements, or policies. We encourage you to read them.
   2. You should take additional steps to safeguard your personal data online. To learn more about how to protect yourself, visit the Hong Kong Privacy Commissioner's Office.
10. Safeguarding Your Information
    1. Touch A Life understands the importance of keeping your information secure and confidential. We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data.
    2. As the transmission of data via the internet is not completely secure, we cannot guarantee the security of your information transmitted to our sites and any such transmission is at your own risk. However, we maintain appropriate technical and organizational measures, including performing regular self-assessments, to prevent unauthorized disclosure of, or access to, personal data. We limit access to personal data and require that employees authorized to access personal data maintain the confidentiality of that data. We hold our service providers to at least the same data privacy and security standards to which we hold ourselves.
11. Privacy policy updates
    1. Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will notify you of these policy changes by posting them on the privacy page of this website and we will ensure that these changes are brought to your attention.
12. Contact Us
    1. Individuals with inquiries or complaints regarding our privacy policy and its operation should contact us by using the "Contact Us" links on the footer of our website or by sending an email to info@touchalife.hk We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our service in the future. Touch A Life commits to resolve complaints about our processing of your person